Refund policy

REFUND, EXCHANGE, & RETURNS POLICY

We love to make you happy, and if for any reason you're dissatisfied with your purchase or product, please contact us here so we can make it right. If approved, a full or partial refund or exchange may be issued.

Coffee & Other Perishables

Coffee, syrups, and other perishable goods can't be returned, even if unopened, since they're food products. If there was an error with your order, contact us within 30 days of purchase and we'll make it right. If you're not loving your coffee, reach out. Our team is happy to help with brewing tips or recommend something better suited to your taste.

Merchandise & Accessories

Unused merchandise is eligible for a refund or exchange within 30 days of purchase. To qualify, items must be:

  • In their original, unopened/untouched condition — not worn, used, or washed
  • In their original packaging, with all tags, materials, and instructions included

Items not meeting these conditions aren't eligible for a refund.

Damage & Defects

If your equipment or merchandise arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with details and photos. Verified defects are eligible for a repair, replacement, or exchange. This doesn't cover accidental damage post-delivery, everyday wear and tear, or misuse.

Refund Processing

Once your return is received, refunds typically take 3–10 business days to appear in your account. If it's been longer, check with your bank or card issuer before reaching out to us.

Gift Cards

Gustos E-Gift Cards are final sale and not eligible for a refund.

SHIPPING & DELIVERY

Estimated delivery times are not guaranteed and may be longer during high-volume periods like holidays. We're not able to offer a refund or replacement for delays caused by:

  • Weather
  • Carrier delays (strikes, staffing, etc.)

Failed or Missing Deliveries

If your tracking shows "delivered" but you haven't received your package, let us know within 7 days of the delivery notification and we'll look into it. Orders that fail to deliver due to an incorrect address provided at checkout aren't eligible for a refund or replacement.

FAQ Section

Can I return coffee or other perishable items? No, coffee, syrups, and similar perishable products can't be returned, even unopened, since they're food items. If there was an error with your order, contact us within 30 days of purchase and we'll make it right.

What condition does my item need to be in to return it? Unopened and untouched, in its original packaging with tags, materials, and instructions included.

What if my tracking says "delivered" but I never got my package? Let us know within 7 days of the delivery notification and we'll help sort it out.

How long does a refund take once it's approved? Typically 3-10 business days after we receive and inspect the item.

Can I cancel or change my order after placing it? Contact us right away. Orders are processed quickly, so we can only guarantee a cancellation if you reach us within 1 hour of placing your order or before the order enters fulfillment.

Can e-gift cards be refunded? No, gift cards are final sale.

Can I return Gustos merch (shirts, hats, mugs)? Yes, within 30 days of purchase, as long as it's unused and in its original packaging.