Privacy policy
Gustos Coffee Co. Online Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.gustoscoffeeco.com/ (the “Site”).
Updated : August, 3, 2020 ( added Fulfillment Policy links )
Updated : November 12, 2020 ( added Gift Card Policy Information )
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
–Contact Forms– Through the various ‘opt-in’ contact forms located at the footer, and certain pages throughoutthe site like wholesale page, and contact us page, Name, Email, Phone Number, and Messages you post are willingly given so by “you, the “user” and you authorize Gustos Coffee Co. to send you emails, notifications relevant to our content, and your online orders, or information solicited by you, the “user” that interacts with this page, is done so willingly and at your discretion.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
– Additionally any social media links to and from this site, we may be able to collect said data to better serve your web experience interactions with this site and to cater content more suitable to your tastes and preferences. Any log in or redirect from any social media interaction is done solely by “you” the “client’ or “browser” of said pages , links or content.
Disclaimer: In any and every case Gustos Coffee Co., International Coffee Vendors LLC and it’s partners or affiliates or brands are not liable for any physical or non physical damages of any kind. Use of home espresso machines is done so by Your Own Will, and risk and neither Gustos Coffee Co. or it’s affiliates or it’s associated brands are not liable for any damages or accidents, including death or injury resulting from the improper use of said equipment or any equipment and it’s accessories. Furthermore Gustos Coffee Co, and International Coffee Vendors LLC, are not liable for any damages resulting from the misuse or negligence, or mishandling of any espresso machine equipment or accessories, hacks or viruses or malware that may result from your computer, or browser or. device (ie, tablet or phone or smart device) or your own miss-use of this “page” or website” and or its ‘products’ or ‘services’. Neither are WE ( The Company, “Gustos Coffee Co”, “International Coffee Vendors”) liable for any and all problems or crashes resulting from proper use of this ‘Site’ or ‘page’ or ‘website’ and it’s products or services. All access to this ‘Website’ and it’s ‘pages’ and ‘content’ are done so by ‘You’ the user, ‘browser’ or ‘Client’ knowingly, and voluntarily by their own Will, risk and accord.
–Google Analytics also provides basic information, like search query, location data if available and any relevant information already provided by you, the “user” to google and its services.
PURCHASES, TAXES , ORDER INFORMATION & PERSONAL INFORMATION
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services,
Or any type of customer support required from either party.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
–All transactions through Credit Card are Encryption Secured through Stripe, the leading electronic payment processor. More info here
TAXES
PUERTO RICO : Taxes are required for all purchases made online from Puerto Rico, to & from it’s municipalities. Current Local Tax Rates , I.V.U. apply to all goods sold through www.gustoscoffeeco.com at the current established rate. IVU comprises of a STATE TAX : 10.5% and a MUNICIPAL TAX: 1%. These charges will appear as a single summarized charged on your checkout bill and order receipt as “TAX” or “TAXES”. A reduced rate tax is also automatically applied for all purchases of Coffee Bags purchased online through www,gustoscoffeeco.com of 1% MUNICIPAL TAX.
U.S.A : Currently no Local PR-Taxes apply to Online sales made through www.gustoscoffeeco.com for residents of the United States.
CONTENT Copyright
“Content” / Media – Rights Reserved ( TEXT + IMGS + WEB DESIGN + SITE FUNCTIONALITIES + SOCIAL MEDIA )
ALL RIGHTS RESERVED: WEBSITE CONTENT DESIGN, IMAGES ON: IG (INSTAGRAM) FB (FACEBOOK) TWITTER, ALL MAJOR SOCIAL MEDIA PLATFORMS
All content (ie) “Images, Text, Web Design and Site Functionalities, both visual and technical are NOT to be copied, ALTERED, Watermarked with your “brand” (on any platform digital or analog, Web or Print) reverse engineered or duplicated in any way shape or form for any Commercial, non-commercial type of use. You may NOT modify, or make derivative works of or use our Social Media images, “content”, copy or any design thereof for your own personal, or non p[ersonal gain, neither commercial nor non commercial use. You acknowledge these terms as per our Privacy Policy,
Neither partners or distributors ( online or physical ) are NOT allowed to use , modify, redistribute in any way shape, medium , format or service any type of content, media, text, copy , images from our respective channels : (any and all social Media ) Instagram, Facebook, www.gustoscoffeeco.com , Twitter , Newsletters, Product Pages, or Product Images , are strictly prohibited.
SHIPPING (more info at : Fulfillment Policy Page )
All orders are packaged and serviced from mon-fri 7am-4pm (unless otherwise stated) orders are fulfilled by USPS , through Priority Mail Flat Rate services, unless otherwise stated or arranged by us at our discretion to a) benefit you with a better shipping option b) safer packaging for goods fulfillment c) heavy item – extra shipping costs
When placing orders online at “www.gustoscoffeeco.com” you acknowledge that we are not in control of our shipping providers once the item has left our possession and is being handled by USPS or the carrier.
Holidays (such as Thanksgiving, Christmas, Black Friday, Cybermonday etc) can affect USPS operations and their ability to ship within the expected time frame. Rest assured your package will arrive and your coffee will be safe.
For up to date rates and information from USPS please visit their website here: www.usps.com
GUSTOS ONLINE GIFT CARD TERMS, CONDITIONS, – POLICY
- Treat this card as cash. It will not be replaced if lost or stolen. This ‘digital card’ is redeemable for goods online only. Redeemable only at www.gusstoscoffeeco.com.
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Your use of this gift card constitutes acceptance of these terms:
This gift card may be applied toward any purchase made at” GUSTOSCOFFEECO.COM “. This digital ‘ gift card’ is not exchangeable for cash nor replaced if lost or stolen.
1. Trate esta tarjeta como si fuera dinero en efectivo. No será reemplazada si se pierde o es robada. Esta “tarjeta digital” sólo se puede canjear por bienes en línea. Se puede canjear sólo en www.gustoscoffeeco.com.
El uso de esta tarjeta de regalo implica la aceptación de estos términos:
Esta tarjeta de regalo puede ser aplicada a compras hecha en “GUSTOSCOFFEECO.COM”, salvo haya alguna excepción ( a nuestra discreción ) de producto no participante del uso de Gift Cards. Esta “tarjeta de regalo” digital no es canjeable por dinero en efectivo ni reemplazada si se pierde o es robada.
SHARING YOUR PERSONAL INFORMATION
We acquire your information with third parties to help us use your Personal Information, as described above. For example, we use WordPress, and Stripe to power our online store–you can read more about how Wordress uses your Personal Information here Read more about Stripe here. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by: unsuscribing in the email footer.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States and Puerto Rico.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, or after a year (365 consecutive days) or more of user inactivity has passed.
MINORS
The Site is not marketing nor soliciting information nor purchases from individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@gustoscoffeeco.com or by mail using the details provided below:
BUSINESS ADDRESS
A, Mario Julia Industrial Park, 530 Calle A, Suite 1,, San Juan, PR, 00920, United States
COOKIES / CONTACT FORMS
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
LOG IN / ACCOUNT REGISTRATIONS
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
ACCOUNT REGISTRATION
All the info provided therein is for your own personal use and for us to be able to ship your products to you when you place and order. Under no circumstance should users modify, reverse engineer or alter the code or contents of the ” my account page” or any of it’s “end-points” . Customers, “users” or “clients” logging in or signing up for an account assume all risks associated with sharing personal information. Although our website has multiple securities and SSL, HTTPS technologies on various levels of the site (domain, and server for ex) We ( Gustos Coffee Co, International Coffee Vendors LLC, or it’s partners, associates, workers, employees or professional services linked or tied to the website “www.gustoscoffeeco.com” are not liable for any issues regarding the theft or loss of personal data while using this website and it’s services. Signing up or login in or creating any account with us is not necessary to make a purchase through the site: ” www.gustoscoffeeco.com ” Standard, personal info we collect as explained in this privacy policy is used to fulfill your order, or contact you to better serve YOU, the user , “client”. or “customer”.. All information provided to us by you, is done by your own WILL and ACCORD.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We reserve the right to terminate any account if applicable for any reason that is not in line with The Company views at our sole discretion, without prior warning or notice. Data for inactive users may be retained up to 2 years or less and may also be terminated at any given moment prior to the stated amount of time hereafter.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments, or any and all information is always supplied at will by user, and may be checked through an automated spam detection service Like Google Captcha Services, and viewed by website administrators during and not limited to site development.
How we protect your data
Your data is secured in an encrypted high speed cloud server provided by the Google Cloud Platform. In the event said customer data is required to be exported or moved or backed up remotely, it will be done so adhering to best practices of data privacy, stored in a secured and encrypted or password protected storage.
What data breach procedures we have in place
Our platform is designed to avoid and detect brute force attacks as well as DDoS, spam, and web attacks. In the event of a data breach, qualified server engineers will handle and secure said breach of data following best practices in compliance with state regulatory laws.
Third Party Services (Software)
Google Cloud Platform. Our servers run on the webs most secure and trusted server platform. You can view Google’s Privacy Policy for data servers here.
Our e-commerce ‘store’ runs on the most secure innovative web platform: WordPress. More information on their e-commerce privacy policy here.
Credit Card Processing
Our e-commerce site runs on the world’s most secure, encrypted payment system from Stripe. Read how they handle customer data and security by clicking their Privacy Policy. For more in depth info please read our ” Fulfillment Policy” here <
