Política de reembolso

Exchanges and Returns Policy

We love to make you happy and if for any reason at all you are dissatisfied with your purchase or product please contact us directly here, to make things right. If we deem it plausible, on a case by case basis a full or partial refund may be given.

In terms of coffee , since it is a perishable product we can’t currently accept returns unless (in a case by case basis) we deem it our responsibility and authorize an exchange, credit or return at our discretion.

In the event a return/exchange is approved : Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations. Unless an exception is made.

In regards to other coffee equipment please email- contact our main offices here: or by calling Technical Services Support here. Alternate numbers to call for technical services: (888) 552-5593 Mon- Fri 7am – 4pm

Exchanges or return inquiries for merchandise and other goods if applicable, please contact us here : (787) 783-3263 Mon- Fri 7am – 4pm